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Return, Replacement and Refund

In the unlikely event that you have received a damaged product or you are not happy with your purchase, please refer to our friendly return, refund and exchange FAQ’s below:

1. When can I return?

Within 7 days of receiving the parcel and the product must be in an unused and undamaged condition with the sticker intact and the original invoice.

2. What about reverse shipping cost?

A token reverse shipping fee of ₹ 100 will be deducted from the refund amount except in case of damaged product. Also in cases where the PINCODE is not serviceable for reverse pick up, customer will have to ship the product back to us.

3. How to initiate return?

Simply send us an email at support@sourceitright.com or call us at 8141022000 and quote your order ID and return reason. Our team will get in touch within 2 working days. It generally takes 3-4 working days for our courier partners to initiate the reverse pick up.

In case of damaged products kindly share the image / video highlighting the damaged area. In the very unlikely event, if you have received fabric less than the ordered meters, kindly share a video measuring the fabric.

4. Which products are not eligible for return?

Products bought during sale at discounted prices, from the Cut Piece Shop category, at Wholesale rates and discounted boutique rates.

5. What about refund and exchange?

Once we receive your returned parcel and on satisfactory inspection of the same, our team will contact you to initiate the refund process. Shipping & COD charges if any, will only be refunded in case of damaged product return.

Only damaged products will be eligible for exchange subject to availability of the same product.

6. Anything else?

All the returns are subject to the discretion of Sourceitright Pvt Ltd.

For any further assistance please feel free to contact us on 8141022000 (10AM to 6 PM) on working days.